special tuning request..how do you do it?

[Jim]

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Brian

Many good points being made . .  I'll add an old 'sales' axiom . . .=20

"two people are negotiating . . . the one who wants 'it' least . .  wins =
" . . . has the upper hand I guess.

They 'absolutely ' want the piano tuned . . . you 'probably' want the =
business . . .  =20

I have done a few of those really late jobs for our local theatre, and =
high school . . .they are very grateful . .


Jim Kinnear
"A man is about as big as the things that make him angry." -- Winston =
Churchill


  ----- Original Message -----=20
  From: Tom Servinsky=20
  To: Pianotech=20
  Sent: Friday, March 11, 2005 5:24 AM
  Subject: Re: special tuning request..how do you do it?


    Brian wrote:I have received a request to tune a piano the Saturday =
evening before Easter, around 10 p.m., after the church has completed an =
Easter play.  They wish to have the piano ready for the Easter morning =
service.  The church is located out of town and has been a regular =
customer.

    Brian
    It all depends on how much you want to keep this account. You are in =
between the "rock and the hard place" situation.
    If you do it, you have to apply some level of holiday and after =
hours rate as this is an out of the ordinary request. It  comes to =
reason that your time is valuable and their request is unique. On the =
other hand ,if you don't do it, then you run the risk of loosing the =
account.
    Personally, I would be bold and make your point loud and clear that =
their request is one which comes with a major service call fee ( at =
least 2x your rate) and then put the ball back in their court.  Although =
I do a lot of unusual hour-tunings due to concert work being my main =
gig, I make it quite clear that very late hour work comes with a price =
tag. If they re willing to pay for it, they'll ask for my service. If =
not, they won't. Simple is that!

    Tom Servinsky
    ----- Original Message -----=20
    From: Brian Doepke=20
    To: Pianotech=20
    Sent: Thursday, March 10, 2005 8:01 PM
    Subject: special tuning request..how do you do it?


    =20
    Hello list,

    I have received a request to tune a piano the Saturday evening =
before Easter, around 10 p.m., after the church has completed an Easter =
play.  They wish to have the piano ready for the Easter morning service. =
 The church is located out of town and has been a regular customer.

    What are some of your practices regarding additional fees for such a =
situation?

          Brian P. Doepke

          A.A.A. Piano Works, Inc=20

    =20

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