answer cell phone in customer's homes?

[Jim]

Hi
On the other hand, cell use is a fact of life, and availability is, as was 
pointed out, equal to money . . I always have mine with me, and though 
someetimes choose not to answer, if I am in a conversation with a customer, 
have never found that my having a cell bothers my customers.
Actually, it works to my benefit, in that my customer has obviously made 
the right choice, cause I am 'in demand' !!
After all, we have a portable business, and not one with an office and a 
secretary . . .
Hello hello  . . . .

Jim Kinnear
Canada !
  ----- Original Message ----- 
  From: pmc033 at earthlink.net
  To: dnereson at 4dv.net, Pianotech List
  Sent: Saturday, August 19, 2006 1:26 AM
  Subject: RE: answer cell phone in customer's homes?


  Hi, David:
      I once attended a business class years ago.  It was agreed by all 
that carrying a cell phone into a customer's home was a no-no.
      I had a problem once when I answered a call during a tuning.  It was 
an important call, for me, and I needed to get the call.  I apologized 
profusely afterward, as the customer was irate about it.  But I never heard 
from her again.
      I'd say that if your potential customer calls, and you don't answer 
until later, so be it.  Better to keep the customer you have (by leaving 
the phone in the car) than answer the phone.  If it's a repeat customer 
calling, they'll leave a message.  If they aren't, they're probably price 
shopping.  Don't worry about it.  Just let it ring...
      JMHO.
      Paul McCloud
      San Diego


    ----- Original Message ----- 
    From: David Nereson
    To: List Pianotech
    Sent: 08/18/2006 10:09:38 PM
    Subject: answer cell phone in customer's homes?


    Do you guys and gals answer your cell phone in customer's homes?  I 
just couldn't bring myself to do it.  They might come running into the room 
to see if I'm calling them to the piano to point something out, only to 
discover I'm conversing on their nickel (at least, that's how they might 
see it if I'm charging by the hour).  But if you don't answer before the 
3rd ring these days, instead of leaving a message, people just call another 
tuner.  How can you concentrate on a tuning if you're answering the phone 
and making appointments in other people's homes?

                --David Nereson, RPT
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