answer cell phone in customer's homes?

[John M. Formsma]

I always answer mine unless it's someone I know I don't want to talk to at
that moment. ;-)
 
You know, if you're charging by the hour, just deduct the time that you
talked from the total time you spent. I've never had anyone complain about
it, and if they do, seems like they are just looking for things to complain
about. 
 
One teacher at a class from a convention several years ago had a pretty good
idea: answer up to three calls per appointment - if it rings more than that,
let voice mail get it. 
 
My phone doesn't ring all that often, so it's not a big deal for me.
 
JF
 
  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Nereson
Sent: Friday, August 18, 2006 11:59 PM
To: List Pianotech
Subject: answer cell phone in customer's homes?
 
Do you guys and gals answer your cell phone in customer's homes?  I just
couldn't bring myself to do it.  They might come running into the room to
see if I'm calling them to the piano to point something out, only to
discover I'm conversing on their nickel (at least, that's how they might see
it if I'm charging by the hour).  But if you don't answer before the 3rd
ring these days, instead of leaving a message, people just call another
tuner.  How can you concentrate on a tuning if you're answering the phone
and making appointments in other people's homes?
            --David Nereson, RPT   
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