answer cell phone in customer's homes?

[Wayne Walker]

My business phone number is my cell number, however I leave the phone in
the van. Some days you wouldn't be able to get any work done if you had
to answer the phone in your paying customer home. I have voice mail and
the caller is more than welcome to leave a message. Some do and some
don't. I think is is more important to give your full attention to the
paying customer, their house is not your office.
 
Wayne Walker
Piano Tuner / Technician
Musicstop Acoustic Piano Service
264 Herring Cove Road
Halifax, NS, Canada
B3P 1M1
902-221-1540
902-496-6924 Fax
HYPERLINK "http://www.musicstop.com/"www.musicstop.com
-----Original Message-----
From: David Nereson [mailto:dnereson at 4dv.net] 
Sent: Saturday, August 19, 2006 1:59 AM
To: List Pianotech
Subject: answer cell phone in customer's homes?


Do you guys and gals answer your cell phone in customer’s homes?  I just
couldn’t bring myself to do it.  They might come running into the room
to see if I’m calling them to the piano to point something out, only to
discover I’m conversing on their nickel (at least, that’s how they might
see it if I’m charging by the hour).  But if you don’t answer before the
3rd ring these days, instead of leaving a message, people just call
another tuner.  How can you concentrate on a tuning if you’re answering
the phone and making appointments in other people’s homes?
            --David Nereson, RPT   

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