myths

[Erwinspiano at aol.com]

Dittos Greg.  Always improve the piano when given  the oppurtunity. 
  Dale

Bruce,
Generally I agree  with your assessment of our craft and of 
taking the time to do a thorough  examination and perhaps light 
cleaning of the instrument. If it gets too  involved I request the 
additional time/money to do more if I feel the  customer is amenable 
to "doing it right". Many of my customers want what  you seem to 
disdain though. The "just tune it" mentality pervades as many  simply 
assume you are simply after more money. If one is patient and  willing 
to go slow over a period of years, however, their trust can be  gained 
and more serious service can be given/sold. I like to remind  
customers that there is much more to the musical experience than  
simply pressing a key and getting a sound. I personally can't stomach  
the "in/out, get my check and go" mentality or when there is more  
supposed service given and more money charged but it still fits 
within  the time slot of a normal tuning effort or service call. 
Generally I feel  that if you're charging more it should take longer 
when it's all service  based. Parts are extra, of course. My two cents 
anyway. I sleep pretty  well.

all the best,
Greg Newell

P.S. For the who celebrate  the tradition I wish you good holidays!


 
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