ethics question

[Farrell]

I agree with James. Only because you have a relationship with the store, I 
would make the one more try with the store first. However, IMHO, you should 
also inform the piano owner of the situation - and then, as someone else 
pointed out, pursuit of the fix is between the piano owner and the dealer - 
your only role should be as a technical representative for the owner.

Terry Farrell

----- Original Message ----- 
> I would call the owner of the store direct and tell him what you have 
> found and the lack of response from his employee.  He, as well as you, 
> should have the piano owners interest at heart.
> James Grebe