What to do, what to do... Unfortunately by postponing including the customer, you are presently in an unenviable position. Caught in the middle between them and the dealer and neither will be happy with you. The sooner you tell the customer of the problem and what you have attempted to do as the solution, the better it will be. Choose your words carefully and be honest. Don't be surprised if they are angry that you didn't mention it to them on your first visit. If you don't tell them and they hear about it from another tech or further down the line from you, you'll be in worse straits. And now for the dealer...and this is a rhetorical question. Where was dealer prep? This piano should have, at the very least, had a floor tuning! Who did that and why wasn't something noticed/done at that point? Thus the dangers of "working" for a dealer. Choose that association very carefully because it reflects on *your* capabilities and *your* reputation. Yes, it is a great way to build a clientel but only if you can honestly attest to a dealer's reputation and desire for happy, satisfied customers. Debbie -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20061229/39f313bc/attachment.html
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