loose ethics

[Leslie Bartlett]

This is kind of "off topic", but in a way it isn't.   I have done a tiny bit
of warranty work for Kawai, most since the closure of H&H music here,
leaving a fair amount of stuff undone which the stores should have taken
care of.  I have called the Kawai people on several occasions to mention
"problems", and they have been uncannily quick to say, "A contract for the
repairs will be in the mail tomorrow."  They have, in every instance, been
very responsive to any need, seeming to put customers far ahead of their
immediate profit line.   I know this doesn't relate exactly to the issue
here discussed, but it is very refreshing to know that good customer care is
important in some companies.   I just wanted to take the opportunity to
express appreciation for a company that seems to be doing things the right
way, the ethical way.
les bartlett

   _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Tom Sivak
Sent: Friday, December 29, 2006 9:19 PM
To: pianotech
Subject: loose ethics


List
 
I'd like to thank you all for your thoughtful and thought-provoking
comments.  There was one issue that was brought up that I wanted to address.
 
This piano was never on the floor so no one had a chance to notice this
problem until I encountered it in the home on the previous tuning.  The
gigantic sale that spawned this purchase and thousands of others
necessitated the shipping of pianos directly from the factory and into the
home.  
 
I got almost 40 tunings from that sale and I get to keep those clients for
myself.  I am indebted for this Gift of Clients, but I agree with you all
that my loyalty should now be to those clients.  
 
I need to digest all your suggestions and comments for the weekend and take
action next week.  I mean, next year!
 
I hope you all have a prosperous and happy New Year!
 
Tom Sivak
Chicago
 
 
 
 
 
 


--
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.432 / Virus Database: 268.15.29/608 - Release Date: 12/29/2006
8:22 AM



-- 
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.432 / Virus Database: 268.15.29/608 - Release Date: 12/29/2006
8:22 AM
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20061229/f5bd7b5d/attachment.html