loose ethics

[RicB]

I really dont see that anything has been said to confirm even slightly 
that the pinblock itself should be suspect.  Loose pins does not equate 
to a bad pinblock perse.  And given Toms situation I'd agree with one of 
the more cautious posts just written. No good making statements/claims 
about things you are not 100 % sure of.  The piano has 15-25 lbs of pin 
torque.  That in itself is defective enough to warrant further 
investigation and repair.  Stick to the cold hard facts and be in as 
positive and helpful modus for both sides as possible in informing the 
customer about it.... and get your butt out of the middle ASAP.

Cheers
RicB


    Tom you've got me reaching for my handkerchief to wipe the tears from my
    eyes thinking of this poor dealer. Who, after having a "gigantic
    sale" and
    selling "thousands" has to possibly give the customer his money back
    on the
    lemon he sold them.
    My advice would be to tell the customer exactly what it is...A DUD.
    Let him
    fight it out with the Dealer armed with your written opinion of the
    state of
    the pin block.
    I think that your personal integrity is worth far more than the 40
    tunings
    you got from his "gigantic" sale.

    A brand new piano should never start out with a suspect pin block.!!

    Robin Stevens ARPT
    South Australia
    PS Happy new year to all on this list