loose ethics

[John Ross]

Loose pins in a new piano, do not mean a bad pinblock. It just means bad 
drilling.
Possibly the bits were used when they were dull, and the heat generated 
would tend to make the hole bigger.
The proper fix could just entail, reaming the holes to a consistent size, 
and repinning with a larger pin.
Mind you, that would mean down the road, you have one less fix, for loose 
pins.
I suppose a fix and a rebate of cash might be acceptable.
Just a thought.
John M. Ross
Windsor, Nova Scotia, Canada
jrpiano at win.eastlink.ca
----- Original Message ----- 
From: "RicB" <ricb at pianostemmer.no>
To: <pianotech at ptg.org>
Sent: Saturday, December 30, 2006 9:27 AM
Subject: loose ethics


>I really dont see that anything has been said to confirm even slightly that 
>the pinblock itself should be suspect.  Loose pins does not equate to a bad 
>pinblock perse.  And given Toms situation I'd agree with one of the more 
>cautious posts just written. No good making statements/claims about things 
>you are not 100 % sure of.  The piano has 15-25 lbs of pin torque.  That in 
>itself is defective enough to warrant further investigation and repair. 
>Stick to the cold hard facts and be in as positive and helpful modus for 
>both sides as possible in informing the customer about it.... and get your 
>butt out of the middle ASAP.
>
> Cheers
> RicB
>
>
>    Tom you've got me reaching for my handkerchief to wipe the tears from 
> my
>    eyes thinking of this poor dealer. Who, after having a "gigantic
>    sale" and
>    selling "thousands" has to possibly give the customer his money back
>    on the
>    lemon he sold them.
>    My advice would be to tell the customer exactly what it is...A DUD.
>    Let him
>    fight it out with the Dealer armed with your written opinion of the
>    state of
>    the pin block.
>    I think that your personal integrity is worth far more than the 40
>    tunings
>    you got from his "gigantic" sale.
>
>    A brand new piano should never start out with a suspect pin block.!!
>
>    Robin Stevens ARPT
>    South Australia
>    PS Happy new year to all on this list
>