ethics question

[John Ross]

Did I miss something here?
I seem to remember the tech being told that he would have to supply torque 
readings.
He did, but I must have missed where he got a second answer.
John M. Ross
Windsor, Nova Scotia, Canada
jrpiano at win.eastlink.ca
----- Original Message ----- 
From: "Ray T. Bentley" <ray at bentley.net>
To: "'Pianotech List'" <pianotech at ptg.org>
Sent: Friday, December 29, 2006 4:12 PM
Subject: RE: ethics question


> It would seem to be the duty of the tech to point out this issue to the
> customer.  The customer can make the complaint to the dealer with the
> understanding that the tech would be happy to supply the technical
> explanation to a factory rep.  At the risk or appearing to be naïve, but
> I would hope that any company or dealer would not want this issue to go
> unresolved.  It reminds me of the maxim:  If you are unhappy about my
> work, please tell me.  If you are pleased, please tell others.
> Eventually this issue will become a matter of discussion among the
> client's friends and acquaintances, and will be negative PR for all
> involved: the dealer, tech, and the manufacturer.
>
> In my opinion, this issue should be remediated without delay.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Ray T. Bentley, RPT
> Registered Piano Tuner-Technician
> Alton, IL
> ray at bentley.net
> www.ray.bentley.net
>
>
>
>
> -----Original Message-----
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On
> Behalf Of Jon Page
> Sent: Friday, December 29, 2006 1:49 PM
> To: pianotech at ptg.org
> Subject: ethics question
>
>
> Don't be caught in the middle. This is between the customer and the
> dealer.
>
> Inform the customer that there is a warranty issue. Have them get an
> independent second opinion.
>
> Then give the dealer the opportunity to make it right before the
> customer has to file a law suit.
>
> You loyalty should always be with the customer
> and not ever the dealer, unless they have you under their thumb.
>
> After the 'company man' has let the piano slip past warranty with
> problems which should have
> been addressed I come in and rectify things. The customers are always
> amazed at the improvement
> and wonder why the 'tuner' never pointed it out.  Heck, the customers
> thought it was supposed to
> play like that.  Educate your customer, it's the dealer's MO to pull
> the wool over their eyes.
> -- 
>
> Regards,
>
> Jon Page
>
>