Ethics again

[justpianos at our.net.au]

I don't believe this is a responsible excuse.
Does this mean that anybody having a "sale" is exempt from pre-delivery
service. No. They knew a sale would attract business, and the sale price
should not have excluded the non-sale service which everybody expects.
No excuse.
Bruce Browning - The Piano Tuner.




> As I mentioned in one of my later posts, this was an unusual situation.
> They were closing one branch of the store before opening the new one.  The
> sale made it sound like they were liquidating all their stock at
> incredible one-time prices.  (I don't know exactly how cheap any of these
> pianos actually were, but the impression was that the store was closing
> and this was a once-in-a-lifetime opportunity to buy a piano.)  It worked.
>
>   They sold all the pianos at the store, and started ordering more.  They
> would come in and go out the same day.  Uncrate them and load them on a
> truck.  Even getting that done was difficult.  As I said, I got about 40
> tunings out of this sale and I'm only one of maybe a dozen tuners who
> slogged their way through all these new pianos.
>
>   During this sale, which lasted about a month, I remember being called in
> one day to the warehouse, where I tuned 6 pianos in one day.  I came
> back the next day and they were all gone and there were new ones in
> their place.  I tuned 6 that next day, too.  There wasn't much time for
> any real prepping.
>
>   This is not how they usually do business. I've prepped many pianos
> there, and there's no time limit, just get it done right.  They have a
> checklist and you have to sign the card and indicate exactly what was
> done on each piano and what, if anything else, needed to be done.
>   I don't want to give the impression that this situation developed from a
> shoddy business attitude.  It was as if a flood had come and all you
> could do was hang on and keep your head above water.
>
>   Tom Sivak
>
> David Lawson Pianos <dlawson at davidlawsonspianos.com.au> wrote:
>   Hi From Oz,
> I noted one very important fact to this whole discussion, that fact is
> there was no presale piano preparation. Any dealer who just unpacks a
> piano
> and sends it out to the client is not only asking for trouble, but is not
> doing the right thing by the client, the manufacturer, the tuner or
> themselves. All of this stuff going back and forward could have been
> nipped
> in the bud if the right thing had been done in the first place.
> Happy new year to you all.
> David Lawson Wangaratta Australia
>
> ----- Original Message -----
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> To:
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> Sent: Sunday, December 31, 2006 3:44 AM
> Subject: Pianotech Digest, Vol 1282, Issue 137
>
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> ----------------------------------------------------------------------------
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>> Today's Topics:
>>
>> 1. Re: loose ethics (John Ross)
>> 2. Re: aftertouch (ed440 at mindspring.com)
>> 3. RE: Quantifying What You Hear... (Karl kaputt)
>> 4. Re: aftertouch (Karl kaputt)
>> 5. Re: Torque measurement (Ron Nossaman)
>> 6. Re: Ethics Question on Loose Pins (Pianoman)
>> 7. Re: loose ethics (Clark Sprague)
>> 8. Re: ethics question (piannaman at aol.com)
>> 9. Re: loose ethics (piannaman at aol.com)
>> 10. Re: aftertouch (ed440 at mindspring.com)
>> 11. looking for a tech (Steve Blasyak)
>>
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