Business: getting and keeping customers

[KeyKat88 at aol.com]

Greetings, 

        Is it advantageous to be agressive with customers, ie; sending 
reminder cards twice or calling if they dont call for a tuning within a month after 
you'e sent them one reminder? Or...is it a turn off. I tend to think it is a 
turn off.

        Before I was a tuner, when I needed my piano tuned, I simply called 
my tuner. IMHO, it is something you just neeeed as a piano player!  My tuners 
throughout the years never sent me a reminder card.  I do send them to my 
customers. I usually ask if they want a reminder.  Thoughts?

Julia 
Reading, PA
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