Dr.Sivak said: > My return rate on these cards was always low; > I'd say 2 out of 10 cards. Since my wife lost her job last year, she > has been following up the cards up with a phone call. This has > increased repeat business dramatically; maybe half book a tuning. Many, > if not most, people say, "I'm so glad you called. I was meaning to call > and forgot." Julia, my guess is that Tom's 20% return would be about the norm for most of us. If his wife is getting a much better return from the mailed reminder alone, then we all need a wife to do that from time to time...nothing full-time, you see... Sorry.._I_ couldn't resist..! -Phil Bondi(Fl)
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