The point here is to not leave the customer harboring ill will toward the technician. Lets give the him the benefit of the doubt, he may become a regular and tell others of the fair treatment he received. Maybe not. But at least you went above and beyond. Mike Kurta -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20060914/9912635b/attachment.html
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