this property is condemned...what would you have done?

[Stephen Grattan]

Hi,
   
  The client bought a new piano.  A piano with oversized pins installed because the originals are loose should be rejected and should be returned to the factory where it can be repaired and sold as a "second"  It is hard to believe that the factory tuner didn't know this when it was being chipped and tuned.
   
  Steve Grattan
  Lost Chord Clinic
piannaman at aol.com wrote:
     Just got home from a client's home.  She just purchased a piano around 3 months ago, and I was contracted by the store to do a warranty tuning.  While raising the pitch, I noticed a couple of loose tuning pins...then another, another, another, etc.  All along the bottom row of pins.  
   
  I called the owner of the store--a good friend of mine, btw--and told him that the piano should be returned to the factory in exchange for a sound instrument, as it is structurally unsound, and that any repair done to it would be unsuitable to undertake in the customer's home.
   
  What thinketh y'all?  
   
   
    
---------------------------------
  Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more.


-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20060921/66cea0fc/attachment.html