Old upright-Honesty-Lost business= ok?

[ed440 at mindspring.com]

And you kept the best interests of your customer in mind, even if they don't know it (yet).
The big view is  Reputation=$$.
Ed Sutton

-----Original Message-----
>From: A440A at aol.com
>Sent: Sep 26, 2006 7:17 AM
>To: pianotech at ptg.org
>Subject: Re: Old upright-Honesty-Lost business= ok?
>
>
><< I would have liked to try to make this piano better, but I didnt want to 
>disappoint.  Reputation over $$?    Can anyone out there make me feel either 
>better or worse for "losing this business"? >>
>
>       Yes, your time would ultimately have been worth half of what it 
>normally is,  you would have had continuing problems with the piano and the 
>customers, and you would never be able to relax about it. 
>Be grateful that you didn't smack this tar-baby any harder than you did. 
>Regards, 
>     
>Ed Foote RPT 
>http://www.uk-piano.org/edfoote/index.html
>www.uk-piano.org/edfoote/well_tempered_piano.html
>