Old upright-Honesty-Lost business= ok?

[Dave Smith]

Jonathan, I agree with your comments.  Just to clarify, I am not feeling bad 
about losing the business or money at all  It is more that at this point in 
time these people think that I am too picky, negative or just plain nuts, 
and they just want their old technician back because he made them feel so 
good about their piano, etc.  I wish  them or him no ill, but it is surely 
an uncomfortable position to be in.  I will not say anything bad about the 
previous tech to them, so I doubt they will ever know the truth story.  That 
is what bothers me.  I guess I never grew out of caring what other people 
think about me(and at almost age 60,. doubt I ever will)

On the bright side, my set of Brooks parts came for the S&S M I am working 
on, and stringing is underway.  So I need the shop time anyway....

Thanks again for the comments.



Dave Smith
SW FL
----- Original Message ----- 
From: "Jonathan Finger" <pianotech at tollidee.com>
To: "Pianotech List" <pianotech at ptg.org>
Sent: Tuesday, September 26, 2006 11:07 AM
Subject: Re: Old upright-Honesty-Lost business= ok?


> Dave,
> I understand that we all have to turn a profit to stay afloat, and so in 
> that sense, our business *is* about the money.  But I hope you're not in 
> it just for that!  If you are, I'd suggest you redouble your efforts in 
> something truly profitable like day trading or real estate.  Shoot...  buy 
> a Subway franchise - at least you'll have plenty of good food! :)
>
> My point is this:  Don't feel bad about losing this business.  You did 
> something far more important than their patronage - you were honest with 
> them.  When all is said and done, you can look back on this with the 
> knowledge that you dealt with them honestly, and with integrity.  Their 
> last technician can't do that.
>
>
> Jonathan Finger RPT
>