What to tell clients

[Dean May]

If the piano was bad I say it was sounding pretty ripe, it needed my
attention. If it was bad after only 6 months I may use the opportunity to
talk about climate control.

If the piano wasn't too bad I say the piano did really well, or if it is on
a very regular schedule I say that it was about where I like to see it, it
was where I would a expect a piano that is regularly maintained to be.
Sometimes I will further elaborate that our goal is to keep the piano from
getting out of tune so that it is nice anytime you sit down to play, that is
why we do it regularly, and our plan is working. 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Chris R.
Sent: Thursday, August 09, 2007 7:12 PM
To: pianotech at ptg.org
Subject: What to tell clients



         Lately, after completing a tuning, clients are asking me "How bad
was it?"  This seems like a simple question, but how do I tell them that it
sounded disgusting, without implying they had a bad instrument?  And on the
other hand if it sounded fairly good, how do I tell them that I hardly had
to move it, without implying my tuning wasn't really needed.  This is what
goes through my mind as I fumble to answer.  What are your thoughts?

Respectfully, 
Chris Rawson,CPT,RPT
www.key-leveling.com