What to tell clients

[Shawn Brock]

Hmm,
never stated that I wanted to.  Don't know how you jumped to that conclusion.  Perhaps you might want to read the post again...  If you have never had to tell someone that they have a piano that's not tunable you should probably have never responded to this post.  Its good to know that you care how ever.
  ----- Original Message ----- 
  From: Matthew Todd 
  To: Pianotech List 
  Sent: Friday, August 10, 2007 5:53 PM
  Subject: Re: What to tell clients


  And why would we want to tune pianos that are not tunable?

  Matthew

  Shawn Brock <shawn_brock at comcast.net> wrote:
    Chris: I get that question a lot. My standard answer is almost always the 
    same. Well(insert 2 seconds of silence here) it did need a tuning. This 
    lets me out of the question and is an honest answer with out getting into 
    all the details. The worse thing ever is when you go to tune a piano that's 
    no longer tunable. I wish I could find an answer for that problem that 
    would not leave the customer unhappy. Luckily I have not found myself in 
    that situation except for one time. After that one time I learned to ask 
    all questions possible and some times listen to the piano over the phone. 
    Man what a bad day that was! So if you come up with a statement that is 
    good for untunable pianos please let me know!
    ----- Original Message ----- 
    From: "Chris R." 
    To: 
    Sent: Thursday, August 09, 2007 3:11 PM
    Subject: What to tell clients


    >
    >
    > Lately, after completing a tuning, clients are asking me "How bad 
    > was it?" This seems like a simple question, but how do I tell them that 
    > it sounded disgusting, without implying they had a bad instrument? And on 
    > the other hand if it sounded fairly good, how do I tell them that I hardly 
    > had to move it, without implying my tuning wasn't really needed. This is 
    > what goes through my mind as I fumble to answer. What are your thoughts?
    >
    > Respectfully,
    > Chris Rawson,CPT,RPT
    > www.key-leveling.com
    >
    >
    > 







  MATTHEW TODD
  Minister of Music and Worship
  First Baptist Church
  1935 25th Street
  Florence, OR  97439
  541-997-7660


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