What to tell clients

[David Nereson]

          Lately, after completing a tuning, clients are asking me "How
bad was it?"  This seems like a simple question, but how do I tell them
that it sounded disgusting, without implying they had a bad instrument?
And on the other hand if it sounded fairly good, how do I tell them that I
hardly had to move it, without implying my tuning wasn't really needed.
This is what goes through my mind as I fumble to answer.  What are your
thoughts?

Respectfully,
Chris Rawson,CPT,RPT
www.key-leveling.com

	I don't think they really want to know how many cents flat it was or how
much too long they waited to get it tuned;  they're just making
conversation and don't know what else to ask.  I've had the same thoughts:
"It was pretty bad.  You really should've had it tuned a couple years
ago."  Or, "It barely needed a touch-up.  Maybe you should've waited
another six months instead of wasting XX dollars."
	--David Nereson, RPT