Young Chang Latest on Brackets

[Mike McCoy]

Just amazing.

 How many sizes/types of brackets are in play here? I think I would find 
a way to make them, at least a temporary set, rather than leave the 
customer hanging for a year or more, that would make me insane thinking 
about it everyday.

Mike

BRETT GLASS wrote:
> Aloha, Well I thought I'd call Young Chang and give it a try again. 
> You know it's bad when the gal answering the phone knows you by name. 
> Well guess what they have a new parts manager. I think his name is 
> Sam. He is kind of hard to understand. All he could do was laugh when 
> I told him the brackets have been on order from last September. Other 
> than I should forget about that and start over. OK fine, but when he 
> told me his new policy was to charge for the brackets if the build 
> date was past the original warranty period I wasn't laughing with him 
> anymore! First I asked him to send me a copy of the warranty statement 
> showing the change in policy from Young Chang. He said oh no this is 
> my policy. At that point my frustration really started to express it's 
> self over the phone. I mean it's bad enough that they screwed over the 
> piano owner and left them with a piano they could not play for almost 
> a year. But to then change the policy of at least covering the 
> brackets. I don't care about the labor part of it I always charge the 
> customer for that anyway. I guess they don't see it that way. But the 
> two customers I have were both told that the brackets were covered. 
> Now after me spend hours of my time chasing these parts down and the 
> customers thinking that I'm just not getting the job done I've got to 
> go back and tell them that the parts are not covered. Not! This ended 
> with the new parts Manager telling me they would send the brackets 
> this time at no charge. I'm not holding my breath. Maybe my nose.
>  
> Brett
>
>
> -- 
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