Young Chang Latest on Brackets

[Dean May]

I sold Young Chang pianos during that time period. The warranty was 10 years
parts and labor, lifetime on the case and action parts. The action brackets
should be free.

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of BRETT GLASS
Sent: Monday, February 12, 2007 7:21 PM
To: pianotech at ptg.org
Subject: Young Chang Latest on Brackets

 


Aloha, Well I thought I'd call Young Chang and give it a try again. You know
it's bad when the gal answering the phone knows you by name. Well guess what
they have a new parts manager. I think his name is Sam. He is kind of hard
to understand. All he could do was laugh when I told him the brackets have
been on order from last September. Other than I should forget about that and
start over. OK fine, but when he told me his new policy was to charge for
the brackets if the build date was past the original warranty period I
wasn't laughing with him anymore! First I asked him to send me a copy of the
warranty statement showing the change in policy from Young Chang. He said oh
no this is my policy. At that point my frustration really started to express
it's self over the phone. I mean it's bad enough that they screwed over the
piano owner and left them with a piano they could not play for almost a
year. But to then change the policy of at least covering the brackets. I
don't care about the labor part of it I always charge the customer for that
anyway. I guess they don't see it that way. But the two customers I have
were both told that the brackets were covered. Now after me spend hours of
my time chasing these parts down and the customers thinking that I'm just
not getting the job done I've got to go back and tell them that the parts
are not covered. Not! This ended with the new parts Manager telling me they
would send the brackets this time at no charge. I'm not holding my breath.
Maybe my nose.

 

Brett


 


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