Young Chang Latest on Brackets

[Farrell]

Yeah, well, action brackets are free. Big deal. What is the cost? $50 for brackets (likely way less) and the installation time.

Folks, the brackets and installation are a fraction of what any 15-year-old YC product needs - especially after five techs have screwed the let-off dowels up into the hammer rail - and who knows what they have done to front rail punchings, etc.

These pianos most often need a full action regulation.

My policy is to get the job, tell the piano owner that it is their responsibility to collect from YC, and give them a price that covers all that you need to do to make the piano work right.

It's really not that big a deal. Yes, YC is all over the place - are they in business, do they cover warranty, etc. - but that is not your problem. Just fix the piano with good profit and big smiles from owner and let them apply for reimbursement from YC.

Just my 2 cents worth.

Terry Farrell
  ----- Original Message ----- 
  From: Paul McCloud 
  To: Pianotech List 
  Sent: Monday, February 12, 2007 7:41 PM
  Subject: RE: Young Chang Latest on Brackets


  Brett:
      Did you discuss any compensation for the job?  I would like to know because I have an action in the shop now, and I have the brackets already.  
      I don't think it's fair to charge the customer if the piano is still under warranty.  As far as I'm concerned, if the company is still around, and they have a warranty that's still in effect, they MUST honor that warranty- NO CHARGE to the customer.  Period. 
      Paul McCloud    
      San Diego


    ----- Original Message ----- 
    From: BRETT GLASS 
    To: pianotech at ptg.org
    Sent: 02/13/2007 8:20:59 AM 
    Subject: Young Chang Latest on Brackets


          Aloha, Well I thought I'd call Young Chang and give it a try again. You know it's bad when the gal answering the phone knows you by name. Well guess what they have a new parts manager. I think his name is Sam. He is kind of hard to understand. All he could do was laugh when I told him the brackets have been on order from last September. Other than I should forget about that and start over. OK fine, but when he told me his new policy was to charge for the brackets if the build date was past the original warranty period I wasn't laughing with him anymore! First I asked him to send me a copy of the warranty statement showing the change in policy from Young Chang. He said oh no this is my policy. At that point my frustration really started to express it's self over the phone. I mean it's bad enough that they screwed over the piano owner and left them with a piano they could not play for almost a year. But to then change the policy of at least covering the brackets. I don't ! care about the labor part of it I always charge the customer for that anyway. I guess they don't see it that way. But the two customers I have were both told that the brackets were covered. Now after me spend hours of my time chasing these parts down and the customers thinking that I'm just not getting the job done I've got to go back and tell them that the parts are not covered. Not! This ended with the new parts Manager telling me they would send the brackets this time at no charge. I'm not holding my breath. Maybe my nose.

          Brett 
         

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