What's the deal with Young Chang

[Greg Newell]

Is it possible to purchase these anywhere instead of waiting on 
warrantee replacement? I need a set too!

Greg Newell


At 08:35 PM 1/17/2007, you wrote:
>Hello List.
>
>I could use some help.    As briefly as I can explain, I have a 
>client with a YC baby grand G150 with expanding brackets.  My 
>original order for new YC replacement brackets was placed on 
>September 22 2005.  In January 2006, I received the order, and 
>although the invoice correctly stated the short center brackets, I 
>was sent the incorrect long center brackets.  I have been trying for 
>one year now to correct this order.
>
>For months, Pam Woods assured me that they were on back order but 
>coming in "2 weeks", and then Pam left the firm, & referred me to 
>Kurzweil with a new person's name & number.  This person confirmed 
>my order on several occasions, and promised they were "on the way", 
>and then he left the firm.
>
>For the past 3 months, with both an order and confirmation number, I 
>have been again promised by Ray in Service Dept and YC Technician 
>Sam that brackets were coming in "2 weeks".  Then Ray left the 
>firm.   Then I dealt with Roger, YC Warehouse Manager, who gave me 
>the same promise.  For the past month or so, Angel, the new new YC 
>contact told me she had the brackets in her hand, and was 
>overnighting them to me.  I've called each day for the last week, 
>with no responses, and today was told that Angel has left the firm.
>
>So now I am back to square one, with a client who is ready to sue, 
>as she hasn't been able to play her piano in over one year.
>
>Does anyone at PTG have any suggestions, advice, or any names of any 
>management person at Kurzweil/YC that can help me finally resolve 
>this big mess??
>
>thanks and best regards,
>Aart
>
>
>Aart in America Piano Services
>Hoboken, N.J.  07030
>201 406 2594
>aartinamerica at optonline.net