New Stein. A loose hammer flanges

[Porritt, David]

In my (probably biased) view, the zero friction Steinway is recommending
now is their new Teflon.  In about 12 years they'll quit recommending
it.  To get the repetition lever spring adjusted exactly (support the
hammer but not make it jumpy) without an adjustment screw is too time
consuming to contemplate.  

On the warranty, I'd tell the customer that in my opinion it is a
warranty issue and have them contact the store or Steinway & Sons.  They
are the principals in that fight.  If you try to referee it you could
get on the bad side of both the customer and the store.  When the
customer and the store finish their fight you can go back to being the
good guy.

dave

David M. Porritt, RPT
dporritt at smu.edu


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On
Behalf Of David Renaud
Sent: Wednesday, November 07, 2007 8:54 AM
To: Pianotech
Subject: New Stein. A loose hammer flanges

   Steinway A is less then 1 year old.

   Rep. problem, on fast playing, trills some
note fail. regulation is technically correct
by specs.

   20 swings plus on hammer flanges. 
Rep. springs are loose enough not to cause jumping
hammers. Not tight enough to support the window. 
Tightening the spring even very little makes the
hammer jump. 

   Blown out flanges make for a very small window
of opportunity for the rep spring to interact
properly.

Questions

1) Should the flanges blow out so quickly.....or
rather is this common on the new Steinway. Note: this
is a serious player that can really play difficult
material.

2) Should this be a warranty issue, or is this
considered grey area to negotiate with the store.

3) When examining pinning issues. What effect on 
   touch, response, rep. would you expect from 
   other pinning issues....loose wippen, rep lever, 
   jack. I do not normally look at these, but in this
   case I think I should investigate deeper. 

                                  
                           Thank You
                           David Renaud         












   



   



   















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