comments interspersed..... On Apr 11, 2008, at 9:47 AM, Ron Nossaman wrote: > >> Andrew Anderson wrote: >> "Not a customer I wanted to have" >> Not a technician I would want! >> Al Guecia > > Then don't call me either. Or me. > I try very hard to not promise more than I can deliver, either with > minor repairs, or major remanufacturing. If I consider a piano to > be too far gone to be rendered reliably usable by the indicated > repairs, I'll suggest they spend nothing, or as little as possible, > until they can locate a better instrument. If they insist, and it's > possible, I'll do a few minimal repairs to make it work well enough > to buy them time, but it's with the full understanding that it's > cash down a rat hole. I find the phrase "I don't have money to > throw away, and I presume you don't either" tends to focus their > attention fairly effectively. Wow. I use both of those phrases too. Very focusing. > Very often, people get offended and defensive, sometimes offensive, > when I diagnose the piano as dead. It usually takes another 20 > minutes of explanation before enough lights have gone on for them > to understand, and they begin to realize I'm actually trying to > help. What possible reason could a tech have to decline to do patch > up work on an old beater, waiving the income that would result, > unless he sincerely thought it was in everyone's best interest to > do so? Precisely. And I'd love to have a video of the hundreds of times that the light has finally come through the window, and the client realizes I'm being an honest guy. > I'd personally have a lot less confidence in the tech who exuded > optimism and confidence in outlining $500 worth of repairs on that > piano the church gave away. No kidding. Weasels like that are shun, stun, done, and run. > > Another, apparently unpopular perspective. Wrong. > > Ron N David A. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080411/4eef8da1/attachment.html
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