courtesey call

[Scott Jackson]

Now that i have mobile phone numbers for most customers, i have taken to
sending a text message confirmation. You can save a template message, then
you only have to drop in the correct date and time. This also ensures that
the customer has my name and contact number on record.

Scott Jackson


----- Original Message ----- 
From: Willem Blees
To: Pianotech at ptg.org
Sent: Saturday, April 12, 2008 4:17 AM
Subject: courtesey call

So what are your policies? Do you call the day before, as a courtesy, to
remind your customer of your appointment, saying something like "This is a
courtesy call to remind you of our appointment tomorrow at 9 o'clock".