courtesy call

[Greg Newell]

Rick,

                You might want to consider paying her more. Lots more. It
will give her more of an understanding of money, reduce your taxable income,
provide for her future, and the money stays in the family and doesn’t go to
the government. It’s lawful to pay her what you would pay anyone else
providing the same service. Her tax bracket is MUCH lower than yours. In
fact, if you plan in right she won’t pay any if she makes under the
threshold. 

 

Greg Newell

Greg's Piano Forté

www.gregspianoforte.com

216-226-3791 (office)

216-470-8634 (mobile)

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of richard.ucci at att.net
Sent: Sunday, April 13, 2008 8:50 AM
To: Pianotech List
Subject: Re: courtesey call

 

Will, I have my 11 yr. old daughter do my reminder calls , and everyone just
loves it. She has this sweet and cheerful voice that says , "My dad will be
over to tune your piano at ...

My no shows have dropped drastically , and she gets paid $3 per day as well.
Keeps her in mp3 downloads etc.

Rick Ucci/Ucci Piano

-------------- Original message from Willem Blees <wimblees at aol.com>:
-------------- 

Last night we were talking with our son, Chris,who is a very successful CPA,
about courtesy calls. He says his secretary always calls his appointments
either the day before, or even the morning of, his appointment, as a
courtesy, to let the client know Chris has an appointment with him. And he
receives either a phone call or an e-mail confirming appointments. He says
it's a profesional thing to do. 

I have received a phone call from my doctor and dentist for several years
reminding me of my appointments. Quite frankly, my reaction has always been,
"Yeah, of course I have an appointment with you, I set it up, so why waste
my time to remind me?" I assumed the call was because the doctor had been
getting a lot of no-shows, which hurts his insurance claims. 
My reason for not cont! acting customers has been for two reasons. One, as I
just said, the customer called me, so why remind him/her of the appointment.
To me I look at it as insult. The other reason is "fear" of having the
customer cancel the appointment, especially if I called her/him and had to
talk her/him into getting the piano tuned. It is more difficult for a
customer to send me away when I'm at the front door, than to tell me not to
come on the phone before I even get there.

So what are your policies? Do you call the day before, as a courtesy, to
remind your customer of your appointment, saying something like "This is a
courtesy call to remind you of our appointment tomorrow at 9 o'clock.



Willem (Wim) Blees, RPT
Piano Tuner/Technician
Honolulu, HI
Author of 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com


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