Customer Database

[mccleskey112 at bellsouth.net]

John: Finding or developing a customer management system is not the hard part of customer management, as you can see from the responses that have been posted, it is working the system that is the trick. When you tune your schedule for a day and go home, your day isn't over. Have a meal, take a break and start making those calls for the next days work the is open on your calander. 10 to 12 hour days are your lot for years to come. Depends on how hard you want to work. Be brave. Hard work pays off. A slaker is always broke.
Gerald McCleskey
  ----- Original Message ----- 
  From: Fenton Murray 
  To: Pianotech List 
  Sent: Sunday, April 13, 2008 2:49 PM
  Subject: Re: Customer Database


  That's exactly what I did before I got my first computer in 1986.
    ----- Original Message ----- 
    From: John Formsma 
    To: Pianotech List 
    Sent: Saturday, April 12, 2008 7:02 PM
    Subject: Re: Customer Database


    On Sat, Apr 12, 2008 at 1:57 PM, Sid Blum <piano at sover.net> wrote:

      I got my first computer ten years ago thinking it could easily spit out the relevant mailing labels on the first of each month.   Never came up with a method simple enough to suit me.  A couple of years ago while tuning a Baldwin studio on automatic pilot it came to me.

      Index card file with monthly dividers.  At the end of each day I put a card for the customers I visited that day in the slot for the month they are due for the next appointment.  On April 15 I send out reminders for June appointments.

    - 


    One of the ladies in our chapter uses this method.  She does not send out her reminders that far in advance, however. I believe it's something like a month in advance.


    --
    JF
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