Failed string splicing -- charge for time?

[John Formsma]

Thanks to all who responded to this thread.  As usual, it was quite helpful.
--
JF

On Sun, Apr 20, 2008 at 3:52 PM, AlliedPianoCraft <
AlliedPianoCraft at hotmail.com> wrote:

>  *Our experience with a fairly low failure rate on splices leads us to
> feel ethical in offering this choice to the client, but the client must take
> the risk. On the other hand, if I did replace the string and it broke, I
> would expect to eat the cost as part of the overhead of running a business,
> unless I could demonstrate that the scale was faulty, in which case the
> client would still be responsible.*
>
> Very good point Bob. Let the customer know in advance the cost of repair
> vs. the cost of replacement. Let them also know the probability of failure
> in certain instances and let them make the choice and accept the risk.
>
> Al Guecia
>
> ----- Original Message -----
> *From:* BobDavis88 at aol.com
> *To:* pianotech at ptg.org
> *Sent:* Sunday, April 20, 2008 3:12 PM
> *Subject:* Re: Failed string splicing -- charge for time?
>
> The failed repair at the car shop is not equivalent to a failed splice. A
> splice is a repair which is less expensive, in trade for a certain
> percentage risk of failure. What if the car shop had said, "You have a stuck
> valve. Replacing it will fix the problem for sure, but will be expensive. If
> you like, we can try running a liquid cleaner through the engine, which
> might or might not fix the problem, but will be much cheaper and usually
> works. If it is successful, it will be acceptably so. Your call." Then I
> think it would be equivalent.
>
> Our experience with a fairly low failure rate on splices leads us to feel
> ethical in offering this choice to the client, but the client must take the
> risk. On the other hand, if I did replace the string and it broke, I would
> expect to eat the cost as part of the overhead of running a business, *
> unless* I could demonstrate that the scale was faulty, in which case the
> client would still be responsible.
>
> Bob Davis
>
>  In a message dated 4/20/2008 11:47:48 A.M. Pacific Daylight Time,
> pianoforte at pianofortesupply.com writes:
>
> I'll leave it to you to judge how this relates or compares, but  I
> recently had my car repaired at my local shop, with whom I have a good
> relationship going back 10 years.  The repair failed after 2 days and I
> am bringing the car back in for the job to be re-done properly.
>
> Will I be paying them twice to do the job properly once?
> Noooooooo........
>
> Jurgen Goering
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080420/8c5a5602/attachment.html