scratched key cover

[richard.ucci at att.net]

Al, It's more like rub marks, when you look at it from a certain angle ,they can't even be seen, but move two feet over and bingo.
-------------- Original message from "Allied PianoCraft" <alliedpianocraft at hotmail.com>: -------------- 


Rick, if you don't do wood repairs and there is no one in your area, there are two options. First go to Lowe's or Home depot and purchase the wax touchup sticks, they are very easy to work with a do a fairly good job. Second option is Old English Scratch Cover. Works very well also.

Al Guecia
----- Original Message ----- 
From: richard.ucci at att.net 
To: pianotech 
Sent: Saturday, April 26, 2008 9:48 AM
Subject: scratched key cover


I need some help with a very agravating situation. New client, Wurly spinet ca: 70's with the flat sliding key cover that folds over keyfronts. 
After removing the top part which was screwed in at both sides (the part with the music rack), I tuned the piano and replaced the top just as it was before.

That night I get a call from the owner saying , "You scratched up my piano!

I went back the following day and indeed the key cover is rubbing in several places. I drilled two new screw holes and tilted the cover back so as to not rub the keycover, but now I am faced with making repairs to said cover.

I don't do repairs to the case and am having trouble finding someone who does.
I could use some advice on this mess, and has this ever happened to any of you folks?
Also, to what extent dollars wise ,should I be held liable?

Thanks,
Rick Ucci / Ucci Piano 
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