scratched key cover

[richard.ucci at att.net]

Not sure about that , but any help you could provide would be great. 
Contact me off list regarding this, and another matter I want your help with.

Thanks,
RU/UP
-------------- Original message from voce88 at aol.com: -------------- 

Mike posted first, but I could meet you in South Jersey and we can help, Rich. Also, maybe Fred R. can help. He does finishing, doesn't he?

Rich Galassini
Cunningham Piano Co.



I need some help with a very agravating situation. New client, Wurly spinet ca: 70's with the flat sliding key cover that folds over keyfronts. 
After removing the top part which was screwed in at both sides (the part with the music rack), I tuned the piano and replaced the top just as it was before.

That night I get a call from the owner saying , "You scratched up my piano!

I went back the following day and indeed the key cover is rubbing in several places. I drilled two new screw holes and tilted the cover back so as to not rub the keycover, but now I am faced with making repairs to said cover.

I don't do repairs to the case and am having trouble finding someone who does.
I could use some advice on this mess, and has this ever happened to any of you folks?
Also, to what extent dollars wise ,should I be held liable?

Thanks,
Rick Ucci / Ucci Piano 



-----Original Message-----
From: Mike McCoy <mjmccoy at usa.com>
To: Pianotech List <pianotech at ptg.org>
Sent: Sat, 26 Apr 2008 10:26 am
Subject: Re: scratched key cover


Rick,

 How far are you from Langhorne, PA? I can probably help you.

Mike McCoy

richard.ucci at att.net wrote: 
I need some help with a very agravating situation. New client, Wurly spinet ca: 70's with the flat sliding key cover that folds over keyfronts. 
After removing the top part which was screwed in at both sides (the part with the music rack), I tuned the piano and replaced the top just as it was before.

That night I get a call from the owner saying , "You scratched up my piano!

I went back the following day and indeed the key cover is rubbing in several places. I drilled two new screw holes and tilted the cover back so as to not rub the keycover, but now I am faced with making repairs to said cover.

I don't do repairs to the case and am having trouble finding someone who does.
I could use some advice on this mess, and has this ever happened to any of you folks?
Also, to what extent dollars wise ,should I be held liable?

Thanks,
Rick Ucci / Ucci Piano 


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