I leave a bill for my minimum "trip charge". This results one of the following: 1. They call with great apology and re-schedule and pay the additional fee with no complaints. 2. They call to tell me of an emergency or something beyond their control. At that point I decide whether or not to charge the "trip charge" based on my previous experience with the customer. Many times I'll forgive it if the appointment is close by. 3. Only once has a customer refused to pay and complained. Amazingly she still wanted her piano tuned! But said that she didn't do business "that way". Meaning she would re-schedule but would not pay the trip charge. I refused to re-schedule until the charge was paid in full. To date she has never paid and she is on my short list of customers I refuse to tune for. As a matter of fact; a good friend of mine is an appliance repairman and I found out later that she was already on his list of customers he would not work for. Doesn't happen often, but it works for me. _____ From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of VOCE88 at aol.com Sent: Friday, August 01, 2008 12:15 AM To: pianotech at ptg.org Subject: No- shows..... again Just curious List, How do you deal with a no show appointment? Do you bill them? Bill half? Not at all? Any other way to deal wit them? TIA, Rich Galassini Cunningham Piano Company _____ Get fantasy football with free live scoring. Sign up <http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020> for FanHouse Fantasy Football today. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080801/21ed7690/attachment.html
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