While I am pessimistic about the average insurance company being overly generous toward your client, it may be worthwhile looking at the scenario from another viewpoint (kinda like discussion group in Philosophy 101).Consider it from the viewpoint of the (or a similarly situated piano owner) making a warranty claim against Kohler & Campbell/SMC a few years further out. Still well within SMC's 10 year warranty. Tuning pin torque so low that a number of notes can't stay in tune for more than a few days. Dampers sticking, "keys" sticking, due to excessive friction. "Action plays like a truck." Technician recommends making a warranty claim. SMC's representative inquires owner as to any possible "extreme environmental conditions", and the honest owner describes the flood/super high humidity conditions. This likely voids the company's warranty responsibilities, as clearly (or vaguely) described in the fine print of the "warranty guarantee conditions." Looking through that end of the kaleidoscope, the flood has voided the owner's "replace or repair" warranty, and he/she deserves from his insurance company either monetary compensation for that loss, or (preferably) an agreement from the insurance company to keep the claim "active" through the piano's warranty period. All the above is postulated hypothetically; my *assumption* is an ideal piano manufacturer will 100% behind its warranty as well as its preconditions. No horror story replies please, or at least put them in another thread. Patrick Draine On Sun, Aug 3, 2008 at 6:34 AM, Garret Traylor <hpp at highpointpiano.com>wrote: > Jim, > I doubt the piano went through the experience OK; but only time will tell. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080803/11f8c805/attachment.html
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