Customer Complaint on Tuning

[Mike Kurta]

    Terry: I know I'm checking in late on this one, but I agree with David Weiss.  You have gone back to make sure the problem is not one of your doing.  Refund her money with an apology and a suggestion to try someone else.  
    A happy customer will tell another, and unhappy one will go out of their way to tell ten others and can do you harm for a long time.  This you don't need....
    Mike Kurta
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