Quite so, Mark. I didn't mean to suggest that a frank and unbiased answer from the students (assuming one was even possible) would be forthcoming. But if the customer is bluffing, sometimes calling them on it has a productive effect, even if a small one in that the discussion can be brought back down to earth. Nick Gravagne, RPT Piano Technicians Guild Member Society Manufacturing Engineers Voice Mail 928-476-4143 _____ From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Mark Potter Sent: Friday, August 15, 2008 5:33 PM To: Pianotech List Subject: RE: Customer Complaint on Tuning Nick Gravagne <gravagnegang at att.net> wrote: She says her students are complaining: ask to talk to those students. Ten or so years ago I ran into this from a teacher who was definitely losing her hearing in the upper range, but gave weight to her complaint by including the phrase "her students are complaining". I actually talked to two of her students, both of whom admitted to me they didn't hear any problem, but took the easy route and agreed with their teacher when she told them at their lesson that C6 was way out of tune. Obviously a couple of her smarter students ;-) Mark Potter -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080815/e37d9308/attachment.html
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