Customer Complaint on Tuning

[William Monroe]

I guess we do what works.  I echo the sentiments of others who suggest that difficult clients are a learning opportunity and a call to really listen and find out the root of the problem.  I would fear purposely leaving a piano out of tune, only to have the client "show off" my work to someone that knows better.

William R. Monroe
  SNIP

  "That's it ! That's my piano ! " So, I continued to raise one string from 
  the unison two beats or so, much to her delight. 

  I rationalize that she had become so accustomed to her piano being out of tune, that when I 'tuned' it the
  sound she anticipated was gone. Fortunately this scenario only happened once - so far.

  Tuning the customer . Smiles all around ! 



  Joel
  On Aug 17, 2008, at 12:40 AM, Israel Stein wrote:


    SNIP

    I discussed the problem with her and from what she was telling me I got a hunch. So I slightly fuzzed up the unisons on a couple octaves and asked her if that was better. She was ecstatic - yes, yes!. So I did that to the rest of the piano, collected my fee and left a happy client behind. Never heard from her again, thank G-d. 

    SNIP

    Israel Stein 



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