[pianotech] Where is young Chang service dept/appeal for parts

[Lou Novak]

Have you tried 866-798-6979 or 800-874-2880?

-Lou
  ----- Original Message ----- 
  From: Dean May<mailto:deanmay at pianorebuilders.com> 
  To: pianotech at ptg.org<mailto:pianotech at ptg.org> 
  Sent: Saturday, December 13, 2008 2:52 PM
  Subject: Re: [pianotech] Where is young Chang service dept/appeal for parts



  I've been having the same trouble. I need a lid hinge and a spare hinge pin.

  Dean
  Dean May             cell 812.239.3359
  PianoRebuilders.com   812.235.5272
  Terre Haute IN  47802


  -----Original Message-----
  From: pianotech-bounces at ptg.org<mailto:pianotech-bounces at ptg.org> [mailto:pianotech-bounces at ptg.org] On Behalf
  Of Rob & Helen Goodale
  Sent: Friday, December 12, 2008 2:15 PM
  To: pianotech at ptg.org<mailto:pianotech at ptg.org>
  Subject: [pianotech] Where is young Chang service dept/appeal for parts

  Hello,

  Has anyone been in touch with the Young Chang service dept. lately? I need a
  few parts and I have called several times.  No receptionist ever answers the
  phone, even if pressing "0" for the operator.  I only get the automated
  menu.  Then the service dept. phone rings, no one answers, and goes to voice
  mail. I leave a message to call back and nothing happens.  I've been trying
  for two weeks!

  Does anyone know what's going on? I've been hearing some dismal rumors
  lately about the financial health of the company, I'm guessing a skeleton
  staff is running things at the moment but answering a parts dept. phone
  shouldn't be a big deal.

  Does anyone have a set of surplus keys and/or lid and fall board from a
  junked out Young Chang TG-150?  Those are the things I need.  I know Y.C. 
  stocks these, I talked to them about it a year ago.  Some idiot bought a
  brand new piano, financed it, but didn't make a single payment on it.  When
  the lender ordered the movers to repo the piano the dork got out a hammer
  and beat it up right there in front of them in a tantrum.  (I bet is credit 
  rating is fabulous now).   The piano is salvageable but I need the above 
  mentioned parts.

  Rob Goodale, RPT

  Las Vegas, NV



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