[pianotech] Where is young Chang service dept/appeal for parts

[MICHAEL MEZHINSKY]

I ordered the parts two weeks ago.  You can call 1-800-798-6989 ext 117.  When I called, I left a message and I had someone return my call the next day

Michael Mezhinsky


--- On Sat, 12/13/08, Lou Novak <pianoservice at msn.com> wrote:

From: Lou Novak <pianoservice at msn.com>
Subject: Re: [pianotech] Where is young Chang service dept/appeal for parts
To: deanmay at pianorebuilders.com, pianotech at ptg.org
Date: Saturday, December 13, 2008, 6:44 PM






Have you tried 866-798-6979 or 800-874-2880?
 
-Lou

----- Original Message ----- 
From: Dean May 
To: pianotech at ptg.org 
Sent: Saturday, December 13, 2008 2:52 PM
Subject: Re: [pianotech] Where is young Chang service dept/appeal for parts


I've been having the same trouble. I need a lid hinge and a spare hinge pin.

Dean
Dean May             cell 812.239.3359
PianoRebuilders.com   812.235.5272
Terre Haute IN  47802


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Rob & Helen Goodale
Sent: Friday, December 12, 2008 2:15 PM
To: pianotech at ptg.org
Subject: [pianotech] Where is young Chang service dept/appeal for parts

Hello,

Has anyone been in touch with the Young Chang service dept. lately? I need a
few parts and I have called several times.  No receptionist ever answers the
phone, even if pressing "0" for the operator.  I only get the automated
menu.  Then the service dept. phone rings, no one answers, and goes to voice
mail. I leave a message to call back and nothing happens.  I've been trying
for two weeks!

Does anyone know what's going on? I've been hearing some dismal rumors
lately about the financial health of the company, I'm guessing a skeleton
staff is running things at the moment but answering a parts dept. phone
shouldn't be a big deal.

Does anyone have a set of surplus keys and/or lid and fall board from a
junked out Young Chang TG-150?  Those are the things I need.  I know Y.C. 
stocks these, I talked to them about it a year ago.  Some idiot bought a
brand new piano, financed it, but didn't make a single payment on it.  When
the lender ordered the movers to repo the piano the dork got out a hammer
and beat it up right there in front of them in a tantrum.  (I bet is credit 
rating is fabulous now).   The piano is salvageable but I need the above 
mentioned parts.

Rob Goodale, RPT

Las Vegas, NV






      
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