[pianotech] Dampp-Chaser Brochure response

[Keith McGavern]

Dear List,

It has been awhile since I have posted to this list, so please forgive  
my method of madness in doing so in the fashion that I have.

Regarding Matthew Todd's post and Roger Wheelock's response:

I, too, have a concern about the cover page of the new brochure along  
with Matthew Todd.

Are you trying to say, Roger, that the only validation for saying such  
a thing as:
"Now, You can Keep Your piano On PItch Constantly and also Double its  
LIfe."

is solely to introduce what you say is what the brochure is designed  
to do and not what is actually can do without reservation,
"The brochure is designed to initiate a conversation with the piano  
owner."

Sincerely, and after having already purchased the newly designed   
brochures

--------------------

Hello Matthew,

Thank you for your post about the Piano Life Saver brochure.  I would  
like to address your concerns and reassure you that we are not trying  
to eliminate work for technicians.  We have done our very best to  
support all of our loyal installers over the years, while helping  
novices understand the benefits of our product along with the  
technical intricacies associated with installation, care and  
maintenance of the system.

We consider that maintaining pitch and providing a high quality tuning  
are two separate issues.  Pitch stability eliminates the need for a  
pitch adjustment prior to completing the tuning.  The two pass tuning  
can be a nightmare for the technician who invests a significant amount  
of extra time for a fixed tuning fee.

Technicians, who make this distinction clear to their customers, can  
provide higher quality tunings with the possibility of additional  
service like voicing and regulation that is good for the piano and  
good for the piano owner.

The brochure is designed to initiate a conversation with the piano  
owner.  Some technicians have difficulty in suggesting the purchase of  
a relatively expensive addition even when it provides value beyond the  
initial investment.  By leaving a brochure with the piano owner, a  
follow-up call becomes natural without any sense of trepidation on the  
part of the technician.

Our approach has not really changed over the 13 years I have been with  
the company.  We know that if we are not supporting the technician in  
our market, we will not be a sustainable business over the long haul.   
In this regard we provide significant sales support through PTG  
classes and the "technicians' only", password protected section of our  
web site.  Teresa Severin is also available to work with you  
individually on growing your business.  Just let us know how we can  
help.

Roger

Roger Wheelock, VP

Dampp-Chaser Corp.

   ----- Original Message -----
   From: Matthew Todd
   To: pianotech at ptg.org
   Sent: Monday, December 22, 2008 9:30 AM
   Subject: [pianotech] Dampp-Chaser Brochure


         I was just curious as to what everyone thought of the new DC  
brochure shown on p. 7 of the Dec. journal.

         I am not sure how I feel about that.  Maybe I read into  
things too much, but if someone told me that I can now keep my piano  
on pitch constantly, I would probably get the sysem and never call my  
piano tuner again.  And then when my piano did start sounding out of  
tune, I would call my tuner and tell him that it was a false statement  
he made about "constantly".

         Did I jump the gun here?  Do any of you have the brochure?   
Maybe the inside explains more about regular piano tunings.


         TODD PIANO WORKS
         Matthew Todd, Piano Technician
         (979) 248-9578
         http://www.toddpianoworks.com

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