Getting to know your clients

[Fenton Murray]

Like I said, it's not appropriate for everyone and there are lot's of folks too shy to play. I usually ask, though, I also encourage people to perform their music, even if only for family and friends. It's all part of encouraging people to play music. Sometimes we focus so much on the machine, we forget about the music.
Fenton
  ----- Original Message ----- 
  From: CHARLES BECKER 
  To: Pianotech List 
  Sent: Tuesday, July 22, 2008 10:08 AM
  Subject: Re: Getting to know your clients



    ----- Original Message ----- 
    From: Willem Blees 
    To: pianotech at ptg.org 
    Sent: Tuesday, July 22, 2008 12:22 PM
    Subject: Re: Getting to know your clients


    Then there are clients who don't want to play in front of the tuner. I had one customer who, according to the music on the piano, was an advanced player, and even told me she was. She tried to tell me the problems with one of the notes, so I asked her to show me. She said she would never play for anyone except her husband and her teacher. I tried to explain that like a doctor, who need to examine her by putting his hands on her body to find out a problem, I needed to have her play. But even that didn't help. I tuned for her for 10 years, but she never played. 


    Willem (Wim) Blees, RPT
    Piano Tuner/Technician
    Honolulu, HI
    808-349-2943
    www.bleespiano.com
    Author of 
    The Business of Piano Tuning
    available from Potter Press
    www.pianotuning.com


    -----Original Message-----
    From: Michael Kurta <mkurta at roadrunner.com>
    To: Pianotech List <pianotech at ptg.org>
    Sent: Tue, 22 Jul 2008 2:50 am
    Subject: Re: Getting to know your clients


        The problem with half (or more) of my customers is that either 1. the primary player is not at home.  Whether a student or a spouse, they're not there when I am.  And 2. they are often too shy or embarassed to play in front of someone outside their family.  It may be helpful to take a clue from the music in the bench or near the piano.  But the concept is good and worth working with.  
        Mike Kurta

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