I keep a list by the phone of points to cover: New Customer Questionnaire 1. Customer/Business Name 2. Contact Name & Phone 3. Mailing Address 4. Piano Type 5. Age 6. Last Tuned 7. Environment: Temperature & Humidity 8. Functional Problems 9. Special Needs (concert, tune to organ?) 10. Driving Directions 11. How did you hear about me? 12. Is the piano locked? #2 is important; sometimes one spouse will book the appt from work, and you get to a locked gate or need directions and have no home phone # to call. #8 is also good: "Oh, yeah, by the way, a whole octave doesn't play at all, and the last guy said there were four broken strings." That's what they call for, not the tuning (usually). --Cy-- ABQ, NM -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080522/bee6b69c/attachment.html
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