Matthew: I routinely teach my clients how to remove the fallboard on pianos where it is easy to do--mostly Asian pianos. I've done this in person at the client's home, and talked them through the process on the phone as well. If that doesn't work, and if they can't wait for me to return to tune the piano, I will clearly state the cost (my hourly rate); generally they are agreeable to waiting. Unless it is an easy side-trip from another tuning which won't interfere with your schedule, your clients have to realize (be educated to) the fact that you are a business person. I love to be nice, and am, many times to a fault.? But your time and expertise is valuable. Consider your worth and charge accordingly. Paul -----Original Message----- From: Matthew Todd <toddpianoworks at att.net> To: pianotech at ptg.org Sent: Sun, 16 Nov 2008 4:09 pm Subject: [pianotech] Service Call What is the ethical way and amount to charge a service call to a client who has has lost something through the fallboard and you are called to remove it? I know of a tech who charges $120 per tuning, and his minimum service call is $120.? Removing an object that has fallen in the piano takes fives minutes, or less! What is the correct approach to fairness on me and my client? TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081116/3c9438d5/attachment.html>
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