[pianotech] Service Call

[Matthew Todd]

Just to clarify, I never said this technician charges $120 for five minutes.  I have no idea what he would do in this situation.  I probably should of never brought it up, but my point was that I am sure we all (most of us) work on a min. service fee.

Thank you all for your great suggestions!  I feel a lot better now.

TODD PIANO WORKS 
Matthew Todd, Piano Technician 
(979) 248-9578  http://www.toddpianoworks.com

--- On Mon, 11/17/08, tom <tomtuner at verizon.net> wrote:
From: tom <tomtuner at verizon.net>
Subject: Re: [pianotech] Service Call
To: pianotech at ptg.org
Date: Monday, November 17, 2008, 4:27 AM




 
 






Matthew, 

You have received some excellent
suggestions on your service call question.  

My take is to remove the pencil without
charge if I’m in the area. (My territory is geographically small anyway) 

If the client is far away or is a Yutz I
do charge for my time and gas. 

I had a 10 minute call 10 minutes from my
house last week and charged the guy --who by the way is a client of 20 + years—five
bucks. 

He laughed and threw me a sawbuck. Lunch the
next day was on him. 

One last thing .In my opinion the guy who
charges $120.00 for five minutes won’t get the chance to charge that
customer again. 

I know everyone has to make a living and
our time is valuable but  

I know I’d be frosted and would be unlikely
to call that technician back. 

Ask yourself—How would I like to be treated
in a similar situation and do what you feel is right. 

   

   

Tom Driscoll RPT 

   

Subject: [pianotech]
Service Call 




 
  
  What is the ethical way and
  amount to charge a service call to a client who has has lost something
  through the fallboard and you are called to remove it?

  

  I know of a tech who charges $120 per tuning, and his minimum service call is
  $120.  Removing an object that has fallen in the piano takes fives
  minutes, or less!

  

  What is the correct approach to fairness on me and my client? 
  
  

  Matthew Todd, Piano Technician 

  

   
  
  
 








   





 

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