Todd If you have made the decision not to work on Tuesday, then don't work on Tuesday. So when a customer asks you to work on Tuesday, say no,?but don't charge them extra. If they want you bad enough, try to?work something else out, like early in the morning, later in the evening, or on Sunday. Or she can find another tuner.? I don't work on Sunday, no matter what. I just say NO. There are other tuners. Willem (Wim) Blees, RPT Piano Tuner/Technician Mililani, Oahu, HI 808-349-2943 Author of: The Business of Piano Tuning available from Potter Press www.pianotuning.com -----Original Message----- From: Matthew Todd <toddpianoworks at att.net> To: pianotech at ptg.org Sent: Wed, 1 Apr 2009 3:13 pm Subject: [pianotech] Surcharges One of my days off during the week is Tuesdays.? As of right now, I am scheduled three weeks out.? I had a client call me to schedule a tuning.? She has a son who is practicing for a recital, so she needs it done next week.? I will be tuning her piano next Tuesday.? How do you all handle surcharges in cases like this?? I remember a discussion on it a while back, but cannot find it in the archives.? Do you add an item on your bill that states this extra charge, or do you just put it in with your tuning cost?? What would be a reasonable amount?? Or is this whole idea just stupid and not "keeping the best interest of my customer" ? Thanks again! TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090401/936f495b/attachment.html>
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