> >> Greetings, >> I think our lives are shaped more by our intentions than our actions. >> What is the intention of a surcharge? To discourage the last minute >> caller? >> To ameliorate the irritation of changing our schedule? To simply create >> more >> wealth out of the same amount of time, ( which is not always a bad thing)? >> The customer will usually get what the intention is, even if >> unconsciously, and your career will ultimately be shaped by the cumulative >> excercises if >> judgement you describe above. My instincts always tell me, correctly, >> what to >> do in situations like this. Regrettably, I don't always listen to them. >> My >> advice is for you to trust yours. >> >> Regards, >> >> Ed Foote RPT >> <http://www.uk-piano.org/edfoote/index.html> > > > Good post Ed. I think this is another case to turn off your "employee" head and turn on your "business manager" head. As a manager you can create policies for this kind of situation. If your booked three weeks out then it is reasonable for the client to pay a rush fee to compensate you for the overtime if they don't want to wait. We often exploit ourselves in ways that violate basic worker rights. Time and a half for overtime is a commonly recognized standard. -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090402/d476b62d/attachment.html>
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