Ed, Extremely well-put. Really. It somewhat mirrors a lesson I was taught years ago: if you feel to do something, it's probably the right thing to do. Intention. Thanks for the reminder, Ed. William R. Monroe > Greetings, > I think our lives are shaped more by our intentions than our actions. > What is the intention of a surcharge? To discourage the last minute > caller? > To ameliorate the irritation of changing our schedule? To simply create > more > wealth out of the same amount of time, ( which is not always a bad thing)? > The customer will usually get what the intention is, even if > unconsciously, and your career will ultimately be shaped by the cumulative > excercises if > judgement you describe above. My instincts always tell me, correctly, what > to > do in situations like this. Regrettably, I don't always listen to them. My > advice is for you to trust yours. > > Regards, > > Ed Foote RPT > <http://www.uk-piano.org/edfoote/index.html> -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090402/9f513f7b/attachment.html>
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