[pianotech] Subject: Broken plate

[Kerry]

I recall that there was once a court case where the tech was sued over a
broken plate and won. As I recall, various other technicians and industry
types testified in his behalf. Does anyone else remember that, and/or have
any information on it? It would be a handy precedent to point to, just in
case. 

 

BTW, I did have a small grand plate break on me years ago. About all I
remember is that it was loud and nearly caused me to go home and change my
trousers. Fortunately, I had mentioned the possibility and the customer was
very understanding. The next one might not be.

 

Kerry Kean

 

  _____  

From: Ryan Sowers [mailto:tunerryan at gmail.com] 
Sent: Thursday, April 16, 2009 12:18 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Subject: Broken plate

 

 




    In hindsight, I probably should have declined to tune the piano.  Chuck



Chuck,

It's probably a good thing you did tune the piano! Best to get it over with.
Now the piano is out of commission and won't iay waiting for some other
hapless technician. 

Its good to have the reminder about warning customers. It should probably be
part of the normal spiel. That was nice of you to find her another piano -
these are the situations that can really boost your reputation. 
-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net

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