[pianotech] plate breakage

[Steven Hopp]

I never say "I broke a string", I say "the string broke",

 

I have learned that statement.  I have not broken many strings and the ones I have I don't feel were my fault (except for one wrong pin ya know).  So the above statement is in my vocabulary.  I think after all this legal discussion I am going to put some kind of waiver together so if I ever end up in front of Judge Judy I'll be prepared.  If you get it in writing your safe.  
 
> From: cy at shusterpiano.com
> To: pianotech at ptg.org
> Date: Fri, 17 Apr 2009 10:20:52 -0600
> Subject: Re: [pianotech] plate breakage
> 
> 
> On Apr 17, 2009, at 10:03 AM, Jeff Deutschle wrote:
> 
> > I've been explaining less and less to customers and just do what I
> > think is best, unless there is a large expense. I did mention the
> > possibility of string and plate breakage on a dinosaur that was 300
> > cents flat, though. I was kind of nervous on that one. Turned out
> > fine.
> >
> > On Fri, Apr 17, 2009 at 9:59 AM, Leslie Bartlett
> > <l-bartlett at sbcglobal.net> wrote:
> >> Do you who have had troubles with this (others too) tell customers 
> >> about the
> >> significant possibility of string breakage and plate breakage before
> >> starting a pitch raise?
> >> les bartlett
> >>
> >
> >
> >
> > -- 
> > Regards,
> > Jeff Deutschle
> 
> I explain that the customer has hired us *specifically* to bring the 
> tension of all the strings back to what they were at the factory. If 
> the plate or strings break, it's because the piano is not in the same 
> condition as when it left the factory. So unless I'm on the wrong 
> pin, I never say "I broke a string", I say "the string broke", just 
> like tires go flat.
> 
> I mention the possibility of string breaking, just because it's so 
> loud, and I reassure the customer that I have spare wire with me, and 
> that I take precautions to avoid breakage (like dropping pitch 
> slightly first on each string).
> 
> --Cy--
> 
> Cy Shuster, RPT
> ABQ, NM
> www.shusterpiano.com
> 
> 
> 
> 

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